Return Policy

AdepaMall Return and Refund Policy

Last Updated: 28-05-2025

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Introduction

At AdepaMall, your satisfaction is our top priority. We are committed to providing a seamless shopping experience for all our customers, whether you’re purchasing local or international products. This Return Policy outlines the conditions and procedures for returning products if you’re not completely satisfied with your purchase. We encourage you to read it carefully to understand your rights and responsibilities.

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Eligibility

We accept returns under the following conditions:

• Returns are accepted for most products, including electronics, fashion, home goods, and accessories.

• Returns are not accepted for certain categories, such as:

  • Perishable items (e.g., food, fresh flowers).

  • Personalized or custom-made products (e.g., items with your name or specific design).

  • Intimate products (e.g., undergarments, swimwear) for hygiene reasons.

  • Digital products (e.g., downloadable content, software).

All returned items must meet the conditions outlined in this policy.

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Timeframe

To be eligible for a return:

• You must initiate the return within 7 days of delivery (not the purchase date).

• After 7 days, we cannot accept returns.

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Condition of Returned Items

For a return to be accepted:

• Items must be unused, unwashed, and in their original condition.

• Original packaging, tags, labels, and any included accessories must be intact.

• Items must not show signs of wear, damage, or tampering.

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Process

To initiate a return, please follow these steps:

1. Contact AdepaMall Customer Support at support@melisonlinshop.com or call [your number here].

2. Provide your order number, reason for return, and proof of purchase (e.g., receipt or email confirmation).

3. Our team will guide you through the return process and provide you with a Return Authorization if applicable.

4. Package your items securely and send them via a trusted courier to the address provided.

5. Keep your tracking details as proof of shipment.

Currently, returns are accepted by mail only. We do not offer in-person returns at this time.

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Refunds and Exchanges

Once we receive and inspect your returned items:

• If approved, you will receive:

  • A full refund (excluding shipping costs) to your original payment method.

  • Or a store credit for future purchases, if preferred.

  • Or an exchange for the same item (if available).

• Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect item sent).

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Timeline for Refunds/Exchanges

Refunds and exchanges are typically processed within 5–10 business days of receiving the returned item. Please note:

• Bank processing times may vary depending on your payment method.

• Refunds may take longer during peak periods.

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Customer Responsibilities

• Customers are responsible for the return shipping costs unless the return is due to an error by AdepaMall.

• It is the customer’s responsibility to ensure that returned items comply with the conditions outlined in this policy.

• AdepaMall reserves the right to deny returns that do not meet these conditions.

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Contact Information

For any questions or concerns about our Return Policy, please reach out to us:

• Email: support@melisonlineshop.com

• Phone: 0248814260, 0530499338, 0536458858

• Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT

We aim to respond to inquiries within 24–48 hours.

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Policy Updates

This Return Policy is subject to change without prior notice. We encourage customers to review it periodically.

Last Updated: 28-05-2025

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Conclusion

Thank you for shopping with AdepaMall. We value your trust and are committed to ensuring your satisfaction with every purchase. If you have any further questions or need assistance, please do not hesitate to contact our customer support team.