Shipping Information

AdepaMall Shipping Information

Last Updated: 28-05-2025

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Introduction

At AdepaMall, we are committed to delivering your orders in a timely, safe, and transparent manner. This Shipping Information page is designed to help you understand our shipping methods, costs, and processes, so you can shop with confidence. Whether you’re ordering local or international products, we aim to make your experience smooth and stress-free.

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Shipping Methods

We currently offer the following shipping options:

• Standard Shipping:

  Delivery within 3–7 business days after order processing, depending on your location.

  Suitable for most orders within Ghana.

• Express Shipping:

  Delivery within 1–3 business days after order processing for urgent deliveries.

  Available for selected locations and items.

• International Shipping:

  Delivery within 7–14 business days, depending on the destination and customs clearance.

  Ideal for international orders.

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Shipping Costs

Shipping costs are calculated based on:

• The weight and size of your order.

• The shipping destination.

• The chosen shipping method.

For example:

• A small package to Accra may cost GHS 20–30 via standard shipping.

• Larger or international shipments will vary accordingly.

Shipping costs will be displayed at checkout before you confirm your order. We are working on introducing a shipping cost estimator soon to help you plan your orders.

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Free Shipping

We’re happy to offer Free Standard Shipping for orders over GHS 500 within Ghana.

Please note:

• Free shipping does not apply to oversized items, bulk orders, or certain categories like perishables.

• Free shipping eligibility will be automatically applied at checkout if your order qualifies.

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Delivery Times

Estimated delivery times for each method are:

• Standard Shipping: 3–7 business days.

• Express Shipping: 1–3 business days.

• International Shipping: 7–14 business days.

Please note:

• Delivery times may vary during holidays or due to unforeseen circumstances like bad weather or logistics delays.

• We will notify you of any delays via email or SMS.

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Tracking Orders

Once your order is shipped, you will receive:

• A tracking number via email or SMS.

• You can also view your tracking information by logging into your AdepaMall account and visiting the Order History page.

• For additional assistance, please contact AdepaMall Customer Support.

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Shipping Restrictions

Please note the following restrictions:

• We do not currently ship to PO Boxes or military addresses.

• International shipping is not available for certain products, such as hazardous materials, perishables, and some electronics.

• Some regions may have restricted shipping options based on our courier partners’ policies.

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Customs and Duties

For international orders:

• Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country’s customs office.

• We encourage customers to check with their local customs office for information on potential charges before placing an order.

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Shipping Partners

We partner with trusted shipping providers, including:

• DHL Express

• FedEx

• Ghana Post

• Swift Delivery Services

For more information about our shipping partners, visit their official websites:

• DHL

• FedEx

• Ghana Post

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Packaging

At AdepaMall, we use:

• Protective packaging to ensure items arrive safely.

• Eco-friendly materials where possible, to reduce environmental impact.

• Tamper-evident seals for sensitive products.

We are constantly working to improve our packaging for security, sustainability, and customer satisfaction.

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Shipping Updates

You will receive shipping updates via:

• Email notifications when your order is processed and shipped.

• SMS alerts (if you opt-in) for delivery status.

• For any shipping-related inquiries, contact our support team.

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Contact Information

For questions about shipping, please reach out to us at:

• Email: support@adepamall.com

• Phone: [Your Phone Number Here]

• Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT

We aim to respond within 24–48 hours.

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Policy Updates

This Shipping Information is subject to change. Please review it periodically for any updates.

Last Updated: 28-05-2025

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Conclusion

Thank you for choosing AdepaMall for your shopping needs. We are dedicated to ensuring your orders are delivered efficiently and safely. If you need further assistance or have special shipping requests, please contact our customer support team—we’re always happy to help!

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